Anthony Siljak - Canberra
Purchased posters to the value of $289.70 off my website, HE puts the wrong delivery address on the order.
I sent the posters to the address HE put on the order....it had tracking.
Of course as would be expected the parcel has gone missing, I have tried to track it down for him but it's nowhere to be found. PO tells me as they have 'delivered' the parcel their contract with me is complete and the customer needs to lodge a claim.
Customer has decided to claim to PayPal and get the charge reversed.
I have told him I will not only dispute it with PayPal but if that fails I will take him to court.
Prick.
I sent the posters to the address HE put on the order....it had tracking.
Of course as would be expected the parcel has gone missing, I have tried to track it down for him but it's nowhere to be found. PO tells me as they have 'delivered' the parcel their contract with me is complete and the customer needs to lodge a claim.
Customer has decided to claim to PayPal and get the charge reversed.
I have told him I will not only dispute it with PayPal but if that fails I will take him to court.
Prick.
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If the delivery address on paypal transaction, specifically postcode, matches the postcode on tracking where package was delivered then paypal supports seller.
I find that customers often ask me to send packages to an address that is different to the one they have given me through paypal. That is always a risk because paypal apparently wont cover you if you don't send it to the address specified with the payment.
As your transaction is nearly 300.00, I think you are quite justified in taking it further. Paypal might support you even though you didn't ship to the specified address.
I'm more than reasonable, I have credited people's orders when the order (despite my best attempt) doesn't get delivered by the date requested (a gift or something), I've also credited the cost of the postage for them to return it, but this guy's error is not at my cost.
I've busted my proverbials trying to help him with AustPost but the're not helpful - and as AustPost say, it's up to him as their contract with me was completed.
His PayPal transaction list no address. And I quote off (the bottom of) his PayPal invoice:
So unless I've missed something...
This is ridiculous. The error was clearly his.
I've made mistakes too, not with address but ordered the wrong thing. Never have I expected the seller to make good on my mistake. He is being unreasonable.
Lie number 1
So we'll see what happens now, I have uploaded copies of the order and the AusPost receipt.
So be it, I have moved this thread to be viewable by anyone who passes by, I've also cross posted to multiple FB pages too.
Anthony Siljak of Canberra is a liar and a thief.
He lied to his credit card company about the circumstances of our transaction (namely he put the wrong address on the order) and then when it went pear shaped because of his error got the credit card company to reverse the charge.
He collects posters, he buys from sellers in this country - not much I can do about that, I doubt anyone else will care.
You run an online business and accepted a Paypal without a delivery address for purchased goods, can I say you may have done it wrongly ? Always have a delivery address. And on top of that, you said the parcel is lost ? And guy signed for damaged (wait how can he claim this if not received) ??? I am very sorry for you but you should definitely speak to Paypal and communicate with courrier so that package is not delivered if found. And since both of you are based in Australia, it should be straight forward; and I am sure if no solution found through Paypal, you can even go to the Small Claim Tribunal.
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This said, I totally agree with what Peter Alsop said on FB, there is always two sides of the story and he has a point on the Australian post loosing the parcel. You need to pursue and have this resolved privately... but throwing it on Facebook is below zero to me. I know social defamation has become trendy thanks to group thinkers, social media, etc. but I find naming and shaming in "public" place just wrong. This said, I don't mind posting it in private forums or groups or if the culprit is a registered company... I don't mind posting stuff publicly but it has to be done without details of individuals.
By the way, I wonder, by giving his name and address on FB (without even tagging the guy who is on Facebook), do you want us to poke him for you ? I can, easy two clicks and job is done.
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One thing is sure, I will never ever buy from you again as I don't want to take the risk of being bashed online. Also unliked your page and blocked you and page. Way to go !
Cheers
Point 1. How could I answer if you didn't finish writing?
Point 2. You didn't read the post or the circumstances properly
There is NO two sides to the story - he put the WRONG address on the order I sent it to that address, the parcel went missing. AustPost told me that the contract between me and AusPost was complete because they had delivered the parcel and it was up to Siljak to make a claim on AuPost (a failed to deliver claim). Despite all this I have tried for the past 2 months to track the parcel down for Siljak (as he has too) - when it couldn't be found he then decided to get his money back from me even tho' the error was his mistake. So tell me, where are the two sides to the story?
I don't care about outing him. He stole money from me, he had no rights to claim it back, end of story. If you think I am going to sit and let him effectively steal from me then you live in a fairyland.
He's a sleaze, in making his claim to his credit card company he told them he told his credit card company that the goods were "not as described" - if one hasn't received them how can you claim they are not as described?
I don't know how you come to that conclusion. He paid via PayPal using his credit card and he put his address on the form at the checkout - the problem is he put the wrong address.
Why does the fact I sell online mean I should accept things like this, why should I wear it because some people don't want to take responsibilities for their errors so they expect others to?
I didn't.
So again, this is not about the money, this is about the fact he doesn't have the balls to take responsibility for his own mistake and in order to get his money back he had to lie - here's his claim:
The buyer stated that the item they received has one of the following problems:
- It was damaged or defective
- It wasn't as described
- Services weren't rendered
Point 1&2: It was a second hand poster, "damages" were described as: 'Very Good; Some tape marks'Personally I would never ever think to ask for my money back if I wrote down my wrong address and that is where the seller sent it and it got lost as the result of my error.
So anyway, Anthony Siljak got sent one final email
Subject: The parcel you ordered has been found
Yes, despite what you think and even though I had no obligation to, I had actually been trying to track it down (as I have told you on many occasion); I have an AusPost email/helpdesk and phone trail dating more than two months, I even had to elevate it higher up the chain to finally get it back - a sad indictment on AustPost.
It was of course disappointing you thought it wise to claim back the charges through your bank choosing to make a claim that the goods were 'not as described' when the real truth was you put an incorrect delivery address on the order. If you had sucked up your mistake you would have the posters in a couple of days, I would have even sent them at my cost, not because I feel guilty but I certainly felt for your loss. People make mistakes and certainly putting an incorrect address was unfortunate error on your behalf. But asking for money back from me when it was not my error at all, that was very poor form.
So, the fact the parcel has been returned to me doesn't change the fact that you are a liar and a thief, you are banned from purchasing on my website ever again.
Karma is a bitch.
Congrats though David despite the headaches...
I am glad you followed my advice and went further up with parties involved (AustPost here) to get a firm answer about state of parcel and even a solution ! As said early, you had everything in your hands to get matter resolved. You see, always speak to CEO or higher-ranked people of parties involved before trashing individuals publicly with half of information... because, I repeat my question (I am a curious person), I totally understand you are writing in private forums but I wonder what was the aim of posting it publicly without even tagging the guy ?
Yes, everybody can do mistake. Don't do like Anthony, suck up your mistake and admit it was of poor form. Don't be shy, say it, posting defamatory posts (let alone the sarcastic answer) may give a bad image of yourself or your company and not the best thing to do. But it seems you fully support your poorly formed mistake and you are fine with public defamation, well then just beware of the karma bitch indeed.
"yet the same people are happy to denounce a seller who does us buyers wrong" - Tell me more ? Who, when and where ? Happy, really ?
Hmmmm... I will reply for me (as I don't know the others or what the others did), I don't silently publicly denounce, I engage directly with the person as my presumption is that if the guy published it, it is because he wants others to react. I did and so was Peter Alsop. I am glad to hear I am not the only one to behave in a different way.
Oh !! And believe me, there are always two sides of the story. There is always another side of the story...
And yes, you are right, English is not my primary language. It is not my secondary language neither though, it is actually my fourth language (true)
So yeah, I am fine with that, let's blame the language barrier. Also let me add the cultural background (in France, defamation is a criminal offense and defamation law has been there for a century and plus, defamation is very badly seen and considered ill will; in Australia, it is just 10 years old
I hereby confirm that the text above is finished. Ahaha, sarcasm isn't beautiful ?
Yes there are two sides to the story - he lied to get his money back so that makes him a liar, he took money that he wasn't entitled to that makes him a thief, the fact the goods have since been found doesn't change any of that statement.
Ummm, maybe if you weren't in such a hurry to get on your sanctimonious horse you'd look and read other stories posted in this section.
Again too much time not enough knowledge, the defamation laws have been in place in Australia since the late 1800s - so, yay France.
And just so you know, you are really messing up the membership count by signing on, deleting your membership and then signing on as someone else - stay or go...now the admin have to do a recount to work out how many Christmas cards to get.